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Frequently Asked Questions

Do you charge for estimates?

Our estimates are completely free of charge. We believe in providing transparent and upfront pricing with no hidden fees or surprises. This commitment ensures a hassle-free experience for our clients from start to finish. Feel free to reach out and schedule your complimentary estimate today – we’re here to help!

Disclaimer: Estimations for Real Estate Professionals outside of our network do incur a fee, but the charges can be credited back upon service engagement.

When do you collect payment?

To secure your spot on our schedule, a 50% deposit is required upfront. Once we have completed your project, the remaining 50% will be due upon delivery. This payment structure maintains a straightforward and honest process, ensuring you are thrilled with our work every step of the way. We accept all major credit and debit cards, ACH payments, and offer financing options for a stress free experience.

Who will be there to answer questions?

During your project, a dedicated project manager will be available to answer any questions or concerns you may have before, during, and after the project. Additionally, there will be an on-site crew supervisor to address any immediate inquiries and to ensure smooth communication and exceptional service.

What can I do to help my project run smoothly?

Beyond providing us with the project details, trusting our expertise, and maintaining open communication, there's nothing more for you to do. You'll enjoy a seamless, responsible, and respectful experience with us. We simply ask that you spread the word if you're satisfied with our work and let us know if something wasn't to your liking so we can correct it and improve.

We have decided to hire your company, what's next?

Here are the next steps:

1.
Free Estimate
2. Meet us at the job site
3. Receive a detailed estimate and timeline
4. Schedule the project kickoff and delivery
5. Property walkthrough and project delivery

What if I have already bought the paint and materials?

We can only warranty our work when we know that the product we're using will perform as needed to uphold the promises we make. For that reason, if the product is not adequate, we'll be happy to refer you to a trusted local contractor who has experience working with the products you've purchased.

How do I nominate someone to receive a free service?

We want to hear about the amazing people in your community! If you know a retired veteran, first responder, or new business owner who would benefit from our services, you can nominate them by sending us an email to [email protected]. Tell us about their story and why they deserve this special recognition. Our team is excited to review all submissions and will reach out if your nominee is selected!

How do I redeem my Amazon Gift Card?

Redeeming your Amazon Gift Card is easy! After we complete a job, we provide you with 3 gift cards to share with friends or family. When someone you refer hires us, just have them mention your name when they book. If they forget, no worries—simply give us a call, let us know who you referred, and we'll activate your card so you can enjoy it on Amazon!

Do you do background checks on your crews?

Yes, we conduct thorough background checks on all our crew members. Your safety and peace of mind are our top priorities, so we ensure that everyone on our team is fully vetted and trustworthy before they step foot on your property.

How long after I accept your bid will you start working?

Once you accept our bid, we’re eager to get started! Typically, we can begin work within 14 days, depending on our current schedule and the scope of your project. We’ll coordinate with you to find the earliest start date that works best for you.

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